When you install the program on a Windows-based computer, you may receive some error messages depending on the respective system. To avoid these errors, please do the following:
1. If your installation file has *.EXE extension then start to install the program. If it has *.MSI extension, go to pt.4 .
2. When the error occurs do not close error message
3. Go to “C:\Users\<username>\AppData\Local\Temp” and find MSI installation file of the program. It will be located inside one of subfolders with GUID name like
C:\Users\<username>\AppData\Local\Temp\{045E8043-9247-4D62-A811-3241A9744CE5}
4. Copy MSI installation file of program to the root directory C:
5. Rename the file to “install.msi”
6. Open Start Programs – Accessories – right click on Command Prompt and select “Run as Administrator”, or type in windows search cmd. In command line type: cd / (press Enter) to get to the root C:\
7. Run command: msiexec /i install.msi /l*vx log.txt
Installation will start and create log file. Please complete the install wizard. If the installation process fails this way, please send a “log.txt” file to our support team. You will find it in the root directory C: next to the installation file of the program.
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