Please note: before you collect sysdiagnose you need to reboot your Mac and repeat steps to reproduce the issue.
How to Save the Sysdiagnose File
Hold down Cmd+Alt+Ctrl+Shift, then press Period (>.) key. Release the keys.
After 1-2 minutes Finder window will open with sysdiagnose file selected - select this file and send it to us.
There's also an option to create the file using Terminal utility:
1. Run Terminal and execute:
sudo sysdiagnose -f ~/Desktop/
2. The necessary file will be generated on your desktop.
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