NTFS for Mac – Common troubleshooting – Paragon Support

Solution 1

Check product Activation status.

Activate/Buy buttons will be are absent if you purchased the product, or "X days left" message will be shown (for Trial period)

Solution 2

Check NTFS for Mac Preferences and make sure the driver is Enabled.

Solution 3

Please check if 'com.paragon-software.ntfsd ' is enabled for launch in System Preferences.

Open System Preferences, then go to - Security and Privacy (or Privacy & Security for Ventura+) - Privacy - Full Disk Access

Click on lock to make changes, and Allow the component to load. Then check if the issue is resolved.

You can try to load NTFS for Mac components manually in case if they're not loaded or disabled.
Enter these commands in Terminal:

sudo launchctl enable system/com.paragon-software.ntfsd

sudo launchctl enable system/com.paragon-software.ntfs.loader

Next try to reboot your Mac - check driver functionality after reboot, also please check driver functionality with other devices and/or connection.

Solution 4

Check if Kernel Extension is loaded.

For Apple Silicon (M1/M2)-equipped devices, please ensure Security Policy is set to "Reduced" (Allow any version of signed operating system software ever trusted by Apple to run): https://support.apple.com/guide/mac-help/mchl82829c17/mac

Try to reload NTFS kext.

Execute these Terminal commands (Go to Applications - Utilities - Terminal):

sudo kextunload /Library/Extensions/ufsd_NTFS.kext

sudo kextload /Library/Extensions/ufsd_NTFS.kext

You may need to proceed to:

Apple menu → System Preferences → Security and Privacy → General (or Privacy & Securycy for Ventura+) and Allow our extension if a message appears stating that the action must be performed in System Preferences.

If there is no Allow button for allowing system extension, execute this Terminal command:

sudo kmutil load -p /Library/Extensions/ufsd_NTFS.kext

If you receive an error, or the problem persists, please try to reset pending KEXT library. To do so,you need to know the Volume Name of your macOS Volume. It can be checked using this command:

diskutil apfs list

check the Name of the volume with the System Role (for instance, Macintosh HD).

Boot into Recovery Mode

Execute the following command in Terminal:

kmutil trigger-panic-medic -R "/Volumes/SystemVolumeName"

where SystemVolumeName is the volume with the system role from "diskutil apfs list" command

(for instance

kmutil trigger-panic-medic -R "/Volumes/Macintosh HD")

Reboot as usual, then check if it's now possible to Allow our extension.

You can also see if it's possible to load our Kernel Extension using Recovery Mode.

Boot into Recovery Mode and type this into Terminal utility:

spctl kext-consent add LSJ6YVK468

Then Launch macOS and execute these commands:

sudo kextcache -clear-staging
sudo kextload /Library/Extensions/ufsd_NTFS.kext

Then launch NTFS for Mac and check if the issue is resolved.

Solution 5

Reinstall the driver.

uninstall the driver: How to Uninstall Microsoft NTFS for Mac by Paragon Software
reboot
install the latest version, downloaded from your ParagonBox account or from the product page
reboot
check driver functionality

Solution 6

Disable System Integrity Protection as described in this article: Compatibility With Apple System Integrity Protection (SIP) Technology

If nothing helps

Collect Verbose Logs: How to collect Verbose logs in Microsoft NTFS for Mac by Paragon Software

Send them to Support Team for analysis: https://www.paragon-software.com/support/

In case your issues are related to Kernel Extension loading (from Solution 4), launch Terminal and type:

sudo kextutil -vvv /Library/Extensions/ufsd_NTFS.kext

Then send the output to the Support Team as well.